HTH spa™ Care pH Down is a fast-acting water balancer formulated to safely lower high pH levels in hot tubs and spas. High pH can lead to cloudy water, skin and eye irritation, and reduced sanitizer effectiveness. This easy-to-use product helps restore optimal water balance, protects spa equipment, and improves overall water clarity and comfort. Compatible with all spa types and sanitizer systems, including chlorine and bromine.
HTH spa™ Care pH Down: Spa pH Decreaser
Refund & Return Policy
At Wave2Oh, we are committed to ensuring your complete satisfaction with every purchase. If you're not entirely satisfied with your pool supplies, we’re here to help.
Returns
Eligibility: You may return most new, unused, and unopened items within 30 days of delivery for a full refund.
Condition: Returned items must be in their original packaging, unused, and in resellable condition.
Non-Returnable Items: Certain items are not eligible for return, including:
Opened or used chemicals
Customized or special-order products
Clearance or final sale items
Pool liners that have been unboxed
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
Refunds
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable, unless the return is a result of our error.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the damage or incorrect product. We will arrange a replacement or issue a refund at no additional cost.
How to Start a Return
Email our support team at support@wave2oh.com with your order number and reason for return.
We’ll send return instructions and, if applicable, a return shipping label.
Pack your item securely and ship it back to the address provided.
Contact Us
If you have any questions about your order or this policy, reach out to our customer service team:
📧 Email: support@wave2oh.com
📞 Phone: 786-558-1882
⏰ Support Hours: Mon–Fri, 9AM–5PM EST
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Test spa water using a reliable test strip or kit (ideal pH: 7.2–7.6).
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Add the recommended amount of HTH spa™ pH Down based on your spa size and current pH level.
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With the pump running, sprinkle evenly across the water surface.
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Let circulate for 15–30 minutes, then retest and adjust if needed.
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Repeat as necessary to maintain ideal pH balance.
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