Store Policy

Ordering & Payments

Accepted Payment Methods: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Order Confirmation: Upon placing your order, you will receive a confirmation email with your order details. If you do not receive this email within 24 hours, please contact us.
Sales Tax: Applicable sales tax will be added for orders shipped to states where Wave2Oh is required to collect tax.

Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days.
Shipping Methods: We offer standard, expedited, and express shipping via trusted carriers like UPS, FedEx, and USPS.
Shipping Rates: Calculated at checkout based on weight, destination, and shipping method.
Free Shipping: Orders over $99 (before tax) qualify for free standard shipping within the continental U.S.
Tracking: You will receive a tracking number once your order has shipped.

Returns & Refund

Return Window: You may return unopened and unused products within 30 days of delivery for a full refund, minus shipping costs.
Eligibility: To be eligible, items must be in original packaging and in resalable condition.
Return Process: Email us at info@wave2oh.com with your order number to initiate a return. A return authorization (RMA) will be provided.
Restocking Fee: A 15% restocking fee may apply for non-defective returns.
Refunds: Once returned items are inspected and approved, refunds will be issued to the original payment method within 5-7 business days.

Damage or Defective Items

Reporting: Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery.
Resolution: We will arrange for a replacement, exchange, or refund as appropriate.

Product Availability

Stock Levels: While we strive to maintain accurate inventory, availability is not guaranteed until an order is confirmed.
Backorders: In the rare case of backordered items, we will notify you and provide an estimated restock date or alternative options.

Cancellations

Before Shipment: Orders may be canceled if they have not yet been processed or shipped. Contact us immediately at info@wave2oh.com.
After Shipment: Once shipped, orders cannot be canceled but may be returned in accordance with our return policy.

Wholesale Inquiries

Wave2Oh.com proudly supports pool service professionals, retailers, and commercial facilities with competitive wholesale pricing on our full range of pool supplies.

How to Apply
To set up a wholesale account, please email us at info@wave2oh.com with the following information:

Business name and website (if applicable)
Contact name and phone number
Resale certificate or business license
Brief description of your business and product needs

Wholesale Benefits

Bulk pricing and volume discounts
Access to professional-grade products
Priority order processing
Dedicated account support

Minimum Order Requirements
Wholesale pricing is available on orders meeting our minimum purchase threshold (typically $1,000 per order). Custom quotes are available for larger orders.

Shipping & Delivery
We offer flexible shipping solutions for wholesale customers, including freight options for large orders. Local delivery may be available for eligible partners.

Customer Support

Email: info@wave2oh.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Policy Updates

Wave2Oh.com reserves the right to modify this policy at any time. Changes will be posted on this page and will take effect immediately upon publication.