Refund & Return Policy
At Wave2Oh, we are committed to ensuring your complete satisfaction with every purchase. If you're not entirely satisfied with your pool supplies, we’re here to help.
Returns
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Eligibility: You may return most new, unused, and unopened items within 30 days of delivery for a full refund.
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Condition: Returned items must be in their original packaging, unused, and in resellable condition.
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Non-Returnable Items: Certain items are not eligible for return, including:
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Opened or used chemicals
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Customized or special-order products
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Clearance or final sale items
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Pool liners that have been unboxed
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
Refunds
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Once your return is received and inspected, we will notify you via email.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping fees are non-refundable, unless the return is a result of our error.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the damage or incorrect product. We will arrange a replacement or issue a refund at no additional cost.
How to Start a Return
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Email our support team at support@wave2oh.com with your order number and reason for return.
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We’ll send return instructions and, if applicable, a return shipping label.
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Pack your item securely and ship it back to the address provided.
Contact Us
If you have any questions about your order or this policy, reach out to our customer service team:
📧 Email: support@wave2oh.com
📞 Phone: 786-558-1882
⏰ Support Hours: Mon–Fri, 9AM–5PM EST
