HTH™ Pool Care Metal, Stain & Scale Control is a powerful solution that helps prevent and remove discoloration, scaling, and stains caused by metals like iron, copper, and manganese. This easy-to-use formula protects your pool surfaces and equipment by sequestering metals and preventing them from oxidizing. Ideal for all pool types—including saltwater systems—it also helps stop scale buildup caused by high calcium levels, keeping your water clean and your pool looking like new.
HTH™ Pool Care Metal, Stain & Scale Control: Pool Metal Remover
Refund & Return Policy
At Wave2Oh, we are committed to ensuring your complete satisfaction with every purchase. If you're not entirely satisfied with your pool supplies, we’re here to help.
Returns
Eligibility: You may return most new, unused, and unopened items within 30 days of delivery for a full refund.
Condition: Returned items must be in their original packaging, unused, and in resellable condition.
Non-Returnable Items: Certain items are not eligible for return, including:
Opened or used chemicals
Customized or special-order products
Clearance or final sale items
Pool liners that have been unboxed
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
Refunds
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable, unless the return is a result of our error.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the damage or incorrect product. We will arrange a replacement or issue a refund at no additional cost.
How to Start a Return
Email our support team at support@wave2oh.com with your order number and reason for return.
We’ll send return instructions and, if applicable, a return shipping label.
Pack your item securely and ship it back to the address provided.
Contact Us
If you have any questions about your order or this policy, reach out to our customer service team:
📧 Email: support@wave2oh.com
📞 Phone: 786-558-1882
⏰ Support Hours: Mon–Fri, 9AM–5PM EST
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Test and balance water before adding treatment.
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For initial treatment or problem water: Add 10 fl oz per 10,000 gallons.
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For ongoing prevention: Use 4 fl oz per 10,000 gallons weekly.
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Pour evenly around the edge of the pool with the pump running.
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Let circulate for 4–6 hours. Avoid shocking the pool for 24 hours after use.
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